At Gutans, we understand that sometimes our customers may need to cancel an order. We want to make the cancellation process as easy as possible for our customers while also ensuring that our operations are not negatively impacted. In this Cancellation Policy, we will outline the process for canceling an order on our website.
Order Cancellation Policy
Orders can be cancelled at any time before they have been shipped. If you wish to cancel an order, please contact our customer service team at [email protected] as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we cannot cancel the order.
Please provide us with the following information when you contact us to cancel an order:
- Your order number
- The reason for the cancellation
- Your contact information
If your order has not yet been processed and shipped, we will cancel the order and issue a full refund to the original payment method used to make the purchase. Refunds will be processed within 4-8 days of the cancellation.
If your order has already been processed and shipped, you will need to initiate a return once you receive the item. Please refer to our Return & Refund Policies Policy for information on how to initiate a return.
Out of Stock Items
In rare cases, an item may be out of stock after an order has been placed. If this occurs, we will contact you as soon as possible to notify you of the situation. We will provide you with the following options:
Wait for the item to become available again and have it shipped to you when it is back in stock.
Choose a different item of equal or lesser value.
Cancel the order and receive a full refund.
If you choose to wait for the item to become available again, we will notify you as soon as the item is back in stock and ready to be shipped. If you choose to choose a different item or cancel the order, we will process the change or refund within 4-8 days.
Pre-Order Items
In some cases, we may offer pre-order items on our website. Pre-order items are items that are not yet available for immediate shipment, but can be ordered in advance. If you place an order for a pre-order item, please note that the estimated shipping date may change due to factors outside of our control. We will do our best to keep you updated on any changes to the shipping date.
If you wish to cancel a pre-order item before it has shipped, please contact our customer service team at [email protected] as soon as possible. We will cancel the order and issue a full refund to the original payment method used to make the purchase. Refunds will be processed within 4-8 days of the cancellation.
Conclusion
At Gutans, we strive to make the order cancellation and modification process as easy as possible for our customers. Orders can be cancelled at any time before they have been shipped, and we will do our best to modify an order before it has been processed and shipped. If an item is out of stock or is a pre-order item, we will work with you to provide alternative options or a refund if necessary.
We want our customers to be completely satisfied with their purchases from Gutans, and we believe that our Cancellation Policy is fair and reasonable. If you have any questions or concerns about this policy, please do not hesitate to contact our customer service team at [email protected]. We are here to help and are committed to providing the best possible shopping experience for our customers.