Return & Refund Policy

At Gutans, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy. In this Return & Refund Policies Policy, we will outline the process for returning and refunding items purchased on our website.

Return Policy

We accept returns for items that are in their original condition, with tags attached, and have not been worn, washed, or altered. Returns must be made within 28 days of the purchase date. If 28 days have passed since your purchase, we will not be able to offer you a refund or exchange.

Please note that the customer is responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method to ensure that your item is delivered to us. Once we receive your item, we will inspect it to ensure that it is in its original condition. If the item is deemed to be in its original condition, we will process your refund.

Refund Policy

We will refund the full purchase price of the item, minus the original shipping fee, to the original payment method used to make the purchase. Refunds will be processed within 4-8 days of us receiving the returned item.

Please note that gift cards are not refundable and cannot be exchanged for cash. If you received a gift card as a gift and would like to return the item, we will issue a store credit for the amount of the purchase price.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at [email protected] within 7 days of receiving the item. Please include a photo of the damaged or defective item in your email. We will work with you to arrange a return or exchange of the item at no cost to you.

Exchanges

We currently do not offer exchanges. If you would like to exchange an item, please initiate a return for the item and place a new order for the item you would like to exchange it for.

Cancellations

If you need to cancel an order, please contact our customer service team at [email protected] as soon as possible. If your order has not yet shipped, we will cancel the order and issue a full refund. If your order has already shipped, you will need to initiate a return once you receive the item.

Conclusion

At Gutans, we are committed to providing our customers with a hassle-free return and refund policy. We accept returns for items that are in their original condition, with tags attached, and have not been worn, washed, or altered. Returns must be made within 28 days of the purchase date. We will refund the full purchase price of the item, minus the original shipping fee, to the original payment method used to make the purchase. If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the item. Please note that gift cards are not refundable and cannot be exchanged for cash. Some items may be marked as final sale, and are not eligible for returns or exchanges. If you need to cancel an order, please contact our customer service

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