At Gutans, we understand that receiving your order in a timely manner is crucial. We aim to provide a smooth and hassle-free shipping experience for our customers. In this Shipping Policy, we will outline the details of our shipping process, including processing times, shipping fees, delivery times, and returns.
Processing Time
Once you have placed your order on our website, our team will work diligently to prepare your package for shipment. Our processing time is 1-3 business days, during which we will verify your payment and double-check your order details. We will notify you via email once your package has been shipped, and we will provide you with a tracking number so that you can monitor the status of your package.
Shipping Time
Our shipping time is 4-7 business days. We ship all of our packages from the USA, so delivery times may vary depending on your location. We utilize reputable shipping carriers such as USPS, UPS, and FedEx to ensure that your package is delivered safely and efficiently. Please note that delivery times may be delayed during peak holiday periods, severe weather conditions, or other unforeseen circumstances. If you have any concerns about the status of your shipment, please do not hesitate to contact our customer service team at [email protected].
Shipping Fee
We charge a flat shipping fee of $4.99 for all orders. This fee covers the cost of packaging, handling, and shipping your package to its destination. We do not offer free shipping at this time, but we may periodically offer promotions or discounts on shipping fees, so be sure to sign up for our email newsletter to stay informed about our latest offers.
Returns
We understand that sometimes things don’t work out as planned, and you may need to return an item. We accept returns within 28 days of the date of purchase, provided that the item is unused, unworn, and in its original condition. To initiate a return, please email us at [email protected] with your order number and the reason for the return. We will provide you with instructions on how to proceed with the return process.
Refund Process
Once we have received your returned item and verified its condition, we will process your refund within 4-8 business days. We will issue your refund to the original payment method used to place the order. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution’s processing time.
Contact Us
If you have any questions or concerns about our shipping policy or your order, please do not hesitate to contact our customer service team at [email protected]. We are available to assist you seven days a week, including weekends and holidays. We pride ourselves on providing excellent customer service, and we are committed to ensuring that you are completely satisfied with your shopping experience at Gutans.
Conclusion
At Gutans, we are dedicated to providing a seamless and enjoyable shopping experience for our customers. We strive to process and ship your orders in a timely and efficient manner, and we are committed to resolving any issues or concerns that may arise. We appreciate your business and look forward to serving you in the future.